26/07/2021

FAQ

Third-party carrier-calculated shipping rates

Your shop needs to have Third-party carrier-calculated shipping rates enabled, otherwise our app (or anything like ours) will not function!
This is a Shopify requirement and there is, unfortunately, nothing we can do about it.

For information on how to get it enabled, please look here: Shopify help
It usually only takes 5 minutes…

Calculated/fixed shipping rates

Nordic Shipping Options (NSO) operates with fixed prices for shipping to pick-up points and home delivery.


What price to charge the customer is entirely up to you. You simply set it up in the app settings for NSO. You are also able to offer free shipping if the order is above xxx and to prevent pick-up point delivery if the order weighs more than xxx.

The need for weight-calculated shipping rates has been next to nothing, as just about all shops set a fixed price for delivery to a pick-up point and another for home delivery. The actual price depends on their individual agreement with the shipping carrier and is usually a bit higher than whatever they are paying for it.

Sorting/ordering of shipping options

Shopify handles all sorting of shipping options during checkout. This means that Nordic Shipping Options have no say in what order they appear in.

Shopify sorts shipping options by lowest price first. If the price is identical, then Shopify sorts by name.

Local pickup / business delivery / heavy freight / custom shipping

Nordic Shipping Options (NSO) only supports pick-up points and home delivery.

Any other kind of shipping you want to offer your customer can be set up using standard Shopify Shipping methods. NSO will not be able to print labels for any of these and you will have to handle these manually.

Drop shipping / integration with other systems

Nordic Shipping Options (NSO) is already supported by several dropshipping providers, so chances are you do not need to do anything to have them support NSO.

If they do not already support NSO, then all they need to do is read the pickup-point id in the shipping_lines.code line on an actual order. The format for the code is [provider]_parcelshop_[pick-up point id]. F.i. “postnord_parcelshop_3953”

Cancelling subscription

We are sad to see you go, but if you have to, then simply uninstall the app. All payments are automatically canceled by Shopify when you uninstall.

All your settings remain, so should you decide to come back, everything is ready for you. You will need to approve the subscription again when you reinstall.