FAQ

Your shop needs to have third-party carrier-calculated shipping rates enabled, otherwise our app (or anything like ours) will not function!
This is a Shopify requirement and there is, unfortunately, nothing we can do about it.

For information on how to get it enabled, please look here: Shopify help
It usually only takes 5 minutes…

Nordic Shipping Options (NSO) uses fixed prices for shipping to pickup points and for home delivery.

What price to charge the customer is entirely up to you. You simply set it up in the app settings for NSO. You can also offer free shipping if the order is above xxx, and prevent pickup point delivery if the order weighs more than xxx.

The need for weight-calculated shipping rates has been next to nothing, as just about all shops set a fixed price for delivery to a pickup point and another for home delivery. The actual price depends on their individual agreement with the shipping carrier and is usually a bit higher than what they pay for it.

Shopify handles all sorting of shipping options during checkout. This means that Nordic Shipping Options has no say in what order they appear in.

Shopify sorts shipping options by lowest price first. If the price is identical, Shopify sorts by name alphabetically.

Nordic Shipping Options (NSO) only supports pickup points and home delivery.

Any other kind of shipping you want to offer your customers can be set up using standard Shopify shipping methods. NSO will not be able to print labels for any of these, so you will have to handle them manually.

If you ship your products from multiple locations, you need to be aware of how shipping is handled by Shopify.

To begin with, you need to read this: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/convert-to-shipping-profile

Please note this paragraph: “When the products in an order are in different shipping profiles or need to be shipped from different locations, a shipping or delivery fee is calculated for each item and then all the shipping fees are added together. The customer is shown only the final shipping cost at checkout.”

Nordic Shipping Options (NSO) is already supported by several dropshipping providers, so chances are you do not need to do anything to have them support NSO.

If they do not already support NSO, all they need to do is read the pickup point ID in the shipping_lines.code field on an actual order. The format of the code is [provider]_parcelshop_[pickup point id], for instance postnord_parcelshop_3953.

We are sad to see you go, but if you have to, simply uninstall the app. All payments are automatically cancelled by Shopify when you uninstall.

All your settings remain, so should you decide to come back, everything is ready for you. You will need to approve the subscription again when you reinstall.